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FAQ

  • How long does it take to deliver products?
    If the products are readily available in our inventory, we typically process the order within 2 days. However, for newly manufactured products, the order processing time extends to 5 days. Deliveries take place twice a week, on Tuesdays and Fridays, through Singpost's courier service. Delivery times can vary based on your location. Local Deliveries (within Singapore) typically range between 2-3 business days once the order is handed over to the courier. International Shipping may take 15-25 days. For confirmation of delivery or urgent requests, feel free to reach out to us via direct messages on Instagram or email elleshomewarecollective@gmail.com.
  • Can request urgent delivery?
    For urgent requests, feel free to reach out to us via direct messages on Instagram or email us on elleshomewarecollective@gmail.com
  • How can I check the delivery status?
    If a candle is readily available in our inventory, we typically process the order within 2 days. However, for newly manufactured products, the order processing time extends to 5 days. Deliveries take place twice a week, on Tuesdays and Fridays, through Singpost's courier service. Delivery times can vary based on your location but typically range between 2-3 business days once the order is handed over to the courier. Local Deliveries (within Singapore) typically range between 2-3 business days once the order is handed over to the courier. To track your order, a tracking number will be sent through SMS for local deliveries (within Singapore) upon dispatch of your order. International Shipping may take 15-25 days, a tracking number will be provided. For confirmation of delivery or urgent requests, feel free to reach out to us via direct messages on Instagram or email elleshomewarecollective@gmail.com.
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